Session Initiation Protocal (SIP)

Telecommunications are a key component of “unified communications”. While integral to the smooth running of operations and allowing your business to be fully connected at all times, Telecoms no longer require a phone line. Enter SIP.

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How will our SIP solutions help?

We provide business telephone lines, from single lines to multi-site installation, we have a range of solutions to suit your individual requirements. IP Direct, Local Loop Unbundling and SIP Trunks are just a few of the solutions we provide to maximise your communications.
Silver Lining are able to assist with your planned migration from ISDN. In addition we have a dedicated IP connection from our highly secure core data centres, complete with SLA to ensure you never miss a call even if your office is compromised.

Available

Our inbound call management solutions have a 99.9% uptime guarantee, with financially backed SLAs, delivered via a secure, resilient infrastructure: 24 hours, 7 days a week, 365 days a year.

Interconnected

Our inbound call centre services have multiple data centre interconnects to the following providers:

Gamma, TalkTalk Business, Colt, Virgin Media Business, BT, AWS & Azure.

Secure

The sophisticated network tools and industry-standard ISO/ITIL best practices used by our inbound call management services ensure networks are updated, monitored and secure at all times.

Bespoke

Our consultants work with you to understand your business and produce a tailored, cost-effective, future-proofed inbound call management solution customised to your individual needs.

What are the benefits of using SIP?

Customer Service

Excellent customer service is always our top priority. We want to make sure that all of our customers are satisfied.

Call Handling

When your phone lines are busy, our software will connect your customers to the next available representative.

Improved Experience

To create a positive experience , we focus on creating seamless experiences across all of your touchpoints .

Setup Agents for Success

Successful agents must first be properly set up. This includes having the right equipment and software.

In-Depth Reporting

Reports that give you the insights to keep track of your performance and identify areas that need improvement.

Number Ranges

Call management gives you the ability to provide all number ranges such as 0800, 0845 & 0300 just to name a few.

Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre

Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
October 23, 2019

We are now part of the G-Cloud network

Over the past decade there’s been a surge in the uptake of cloud technology and as a result the marketplace for cloud services is saturated.
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Let's work together

Your IT support needs to be a priority. Chat to one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.
03456 83 1111
info@silver-lining.com
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ

Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
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© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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