INBOUND CALL MANAGEMENT

You may have the best trained inbound contact staff in the world, but the customer service experience can start long before someone reaches your staff. That’s where inbound management comes in.
At Silver Lining, we offer inbound call centre solutions to suit all businesses.

You may have the best trained inbound contact staff in the world, but the customer service experience can start long before someone reaches them. That’s where inbound call management comes in.

Today more than ever, customers expect a smooth, easy experience whenever they contact you. Having reliable inbound call centre software can be the best step towards setting your contact centre staff up for success.

Silver Lining offers a range of inbound call management services to help both your customers and staff make every touchpoint a positive experience.
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96

percent

This is how many customers in a recent survey claimed that the biggest factor in their brand loyalty is customer service.

What is inbound call management?

Inbound call management refers to anything that helps handle calls when they first come in. This can be anything from hold music to helping route calls to the appropriate destination more efficiently.

Our inbound call centre software offers a reliable auto-attendant, efficient call queuing, and so much more!

What are the benefits?

  • Better customer service
  • Easier to direct calls appropriately
  • More pleasant customer experience
  • Setting agents up for success
  • More in-depth reporting
  • Ability to provide all number ranges such as 0800, 0845 & 0300 just to name some
  • Available

    Our inbound call management solutions have a 99.9% uptime guarantee, with financially backed SLAs, delivered via a secure, resilient infrastructure: 24hrs x 7 days a week x 365 days a year.

    Interconnected

    Our inbound call centre services have multiple data centre interconnects to the following providers:

    Gamma, TalkTalk Business, Colt, Virgin Media Business, BT, AWS & Azure.

    Secure

    The sophisticated network tools and industry-standard ISO/ITIL best practices used by our inbound call management services ensure networks are updated, monitored and secure at all times.

    Bespoke

    Our consultants work with you to understand your business and produce a tailored, cost-effective, future-proofed inbound call management solution customised to your individual needs.
    You wouldn’t keep your customers waiting. Don’t keep your business waiting either. Get in touch with our inbound call management services today!
    Contact us
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    © Silver Lining Convergence Ltd
    Registered Company Number: 06212357
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