Omnichannel Solutions

Omnichannel is a content strategy  where various communication channels such as voice, webchat, and email work in tandem to provide a seamless customer service experience. Their supporting resources are designed and orchestrated to cooperate. 

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What is Omnichannel?

While similar to multichannel in that an organisation may have multiple channels to communicate with its customers, omni channel is different in that those channels are not siloed from one another. This means a customer can have a webchat, then follow up with a phone call and never need to repeat information.

Of course, to make that happen, you need your call centre chat software integrated with other social chat solutions. That’s where we can help.

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What are the benefits of our Omnichannel solution?

Improved Customer Service

This can include everything from ensuring all customer data is accessible in one place, to providing consistent branding and messaging across channels.

Seamless Customer Journey

By creating a more seamless customer journey your customers can move freely between channels without losing their place in the journey or having to repeat information.

Increased Revenue Potential

Increase revenue potential by allowing your business to reach and engage with your customers across multiple channels creating loyalty and build long-term relationships with them.

Communications Expertise

We live in a world where the method of communication is constantly changing. We have helped companies large and small to navigate the ever-changing landscape of communications.

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Take a look at the latest news, insights, materials & content from our resource centre
September 30, 2022

Call & Contact Centre Expo 2022

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Important Information Regarding Bank Holiday

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September 7, 2022

Hampshire Business Show 2022

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September 7, 2022

Gamma Ball Rally 2022

Crossing borders to partake in the Gamma Ball Rally, find out more about the event here!
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Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
September 30, 2022

Call & Contact Centre Expo 2022

Come and see the Silver Lining team at the Call & Contact Centre Expo 2022!
Learn More
1 2 3 33

Let's work together

Your IT support needs to be a priority. Chat to one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.
03456 83 1111
info@silver-lining.com
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ

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