Omnichannel Solutions

Omnichannel is a content strategy  where various communication channels such as voice, webchat, and email work in tandem to provide a seamless customer service experience. Their supporting resources are designed and orchestrated to cooperate. 

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What is Omnichannel?

While similar to multichannel in that an organisation may have multiple channels to communicate with its customers, omni channel is different in that those channels are not siloed from one another. This means a customer can have a webchat, then follow up with a phone call and never need to repeat information.

Of course, to make that happen, you need your call centre chat software integrated with other social chat solutions. That’s where we can help.

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What are the benefits of our Omnichannel solution?

Improved Customer Service

This can include everything from ensuring all customer data is accessible in one place, to providing consistent branding and messaging across channels.

Seamless Customer Journey

By creating a more seamless customer journey your customers can move freely between channels without losing their place in the journey or having to repeat information.

Increased Revenue Potential

Increase revenue potential by allowing your business to reach and engage with your customers across multiple channels creating loyalty and build long-term relationships with them.

Communications Expertise

We live in a world where the method of communication is constantly changing. We have helped companies large and small to navigate the ever-changing landscape of communications.

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Get In Contact Now!

Your voice connectivity is important to your business. Chat with one of our experts today and join the businesses already benefitting from our Omnichannel solutions. 
03456 83 1111
info@silver-lining.com
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ
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Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
26 June 2024

London Hospitals Cancel Cancer Surgeries After Cyber-Attack

The recent cyber-attack on London hospital services highlights the need for strong cybersecurity, especially in healthcare.
Learn More
1 2 3 89

Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
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© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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