Omnichannel is a content strategy where various communication channels such as voice, webchat, and email work in tandem to provide a seamless customer service experience. Their supporting resources are designed and orchestrated to cooperate.
While similar to multichannel in that an organisation may have multiple channels to communicate with its customers, omni channel is different in that those channels are not siloed from one another. This means a customer can have a webchat, then follow up with a phone call and never need to repeat information.
Of course, to make that happen, you need your call centre chat software integrated with other social chat solutions. That’s where we can help.
This can include everything from ensuring all customer data is accessible in one place, to providing consistent branding and messaging across channels.
By creating a more seamless customer journey your customers can move freely between channels without losing their place in the journey or having to repeat information.
Increase revenue potential by allowing your business to reach and engage with your customers across multiple channels creating loyalty and build long-term relationships with them.
We live in a world where the method of communication is constantly changing. We have helped companies large and small to navigate the ever-changing landscape of communications.