Workforce Optimisation: Call Centre Optimisation Solutions

A business is only as good as its customer experience. Our customer centre optimisation solutions can elevate yours by helping your employees reach their fullest potential.
All contact centres are reliant on many different parts in order to run efficiently and provide the top-tier customer service all business owners strive for. This starts with empowering employees with deep insights and feedback on each customer interaction.

Our exclusive RevoWFO services offer quality management recording software that will help you to better understand where your business can really step up and outshine the competition. Capture, organise, and plan around the data you need to stay on top of, all in one central location.
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73
percent
This figure is the amount of companies with longer employee tenures that perform better than the competition, proving that retention is key.

What is RevoWFO?

Hosted in our own Cloud environment, this quality call centre management software combines quality management recording, interaction analytics and a powerful scheduling-optimisation engine. It’s a one-stop-shop for managing your call centre and your agents.

Our RevWFO workforce efficiency solution also includes a web-based agent portal so your team can access training, work schedules and other tools to help them get the most out of their role.

What are the benefits of call centre optimisation solutions?

Real-time performance dashboards
Lower employee attrition rates
Built in training and coaching functionality
Interaction recording
Customer satisfaction surveys
Holistic analytics
Get the most from your workforce with our customer centre optimisation solutions. All it takes is a quick phone call.
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Registered Company Number: 06212357
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