Support & Management

Businesses today rely heavily on technology to function efficiently and IT support has become an essential part of keeping operations running smoothly. Our  IT support technicians provide valuable assistance and expertise when problems arise with computer hardware, software or networks.

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We've Got You Covered

We’ve got you covered: 24 hours a day, 365 days a year, so you can focus on your business.

If your business uses IT equipment, it is inevitable that at some point it may break down. If there aren’t support staff, along with disaster recovery plans and processes in place, this could put your productivity and business at risk. IT support or tech support is who you call when things go wrong.

There are two options: the break/fix model and the more proactive monitoring and maintenance model known as managed services. Both can be provided by a managed service provider such as Silver Lining.

What are the benefits of our support and management?

Proactive Software

Predict and avoid potential problems, so you can keep your business running smoothly and avoid down time.

Service Updates

We're constantly working to improve our IT services so we regularly update them to keep YOU up-to-date.

Management Options

With various management options available you can tailor your management style to best fit your business needs. 

Only Pay for what you need

We work with you to find out what services will benefit your company, and get the most out of your IT budget.

Equipment Audits

We conduct equipment audits to ensure that all of our machines are up to date and running smoothly.

Fast, Efficient Data Recovery

If you have accidentally deleted files or experienced a data loss due to hardware failure, we can help you get your data back.

CONTACT US

Speak to our experts about support management solutions

Book your free consultation

The Silver Lining Approach

Our Service Desk provides comprehensive, real-time reporting to allow ongoing individual management of your tickets. Its scalability means that as your business changes, the Service Desk changes with you.

In addition to proactive support and maintenance, Silver Lining will also schedule and implement software and service updates, evaluate equipment for end of life planning, ensure the serviceable items such as UPS batteries are replaced in line with manufacturer guidelines and carry out annual physical equipment audits. al management of your tickets.

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Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
February 2, 2023

Top 10 Benefits Of Evaluating Your PCI DSS Compliance

Keeping your PCI Compliance in check can have a range of positive effects, and this guide presents the top 10 benefits to get you started.
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Let's work together

Your IT support needs to be a priority. Chat to one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.
03456 83 1111
info@silver-lining.com
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ

Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
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© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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