If your business uses IT equipment, it is inevitable that at some point it may break down. If there aren’t support staff, along with disaster recovery plans and processes in place, this could put your productivity and business at risk. IT support or tech support is who you call when things go wrong.
There are two options: the break/fix model and the more proactive monitoring and maintenance model known as managed services. Both can be provided by a managed service provider such as Silver Lining.