At Silver Lining we do everything we can to make sure you receive the best possible service. However, sometimes we don’t get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.
Whichever way you contact us we’ll start investigating straight away. In order to do this effectively, we will need the following information;
✪ Your name and account number
✪ A contact number and email or postal address
✪ A summary of the issue with as much detail as possible
✪ A copy of any emails/letters that relate to the complaint
In person – Speak to your account manager at any of your account management meetings.
Molly Newman – Operations Manager
Telephone: 0345 313 1111 Option 1
Email: CustomerOperations@Silver-Lining.com
Escalation:
Dee Cordall – Director of Internal Operations
Telephone: 0345 313 1111 Option 0
Email:Dee.Cordall@Silver-Lining.com
David Robertson – Financial Controller
Telephone: 0345 313 1111
Email: Accounts@Silver-Lining.com
Escalation:
Russell Dickinson - Finance Director
Telephone: 0345 313 1111
Email: Russell.Dickinson@Silver-Lining.com
If you do not get a satisfactory response from the respective department head or you do not feel it is appropriate to raise your complaint with them, you can escalate your complaint to our Director of Internal Operations:
Dee Cordall – Director of Internal Operations
Telephone: 0345 313 1111
Email: Dee.Cordall@Silver-Lining.com
