Contact Centre Solutions

Contact centres are often the first impression your all-important customers get of your business. Therefore, having the right tools to provide stellar customer service is critical. That’s where we come in.

Book your free consultation

Contact Centre Solutions

We can help you enhance agent and supervisor productivity, enabling customer requests to be handled quickly and efficiently. This frees up your management team to focus on business improvement.

With our solutions you can simplify your call centre operations through the use of technologies that seamlessly integrate with your existing IT infrastructure and deploy them reliably across multiple locations.

How will our Contact Centre solutions help?


Omnichannel involves the integration and orchestration of channels. Engaging across all the channels someone chooses to use is often more efficient than using single channels in isolation.
Find out more

Workforce Optimisation

Our contact centre services provide everything you need to maximise team performance, increase profitability, ensure superior customer service and improve efficiency now and in the future.
Find out more

Workforce Management

Whether you are a single user, SME or a large corporation, we can provide you with a competitive tariff, mobile broadband, and the latest handset from the best suppliers.
Find out more


Being able to communicate across the globe is increasingly more important. We offer fast, reliable conferencing options to help you stay connected to the employees and customers that keep your business moving. This includes video and audio conference calling options.
Find out more


From single lines to multi-site installation, we have a range of solutions to suit your individual requirements. ISDN, PSTN, IP Direct, Local Loop Unbundling and SIP Trunks are just a few of the solutions we provide to maximise your communications.
Find out more


Let us set you up for success with our bespoke inbound call control options. From call queuing and hold music solutions to our efficient and reliable auto attendant, we offer everything you need to elevate your customers’ experience.
Find out more

Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
July 20, 2022

BT on strike: Over 40,000 workers to take action

Thousands of workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced.
Learn More
July 12, 2022

Silver Lining Summer Conference 2022

From mini golf, to table tennis, discover what Silver Lining gets up to at their company conferences!
Learn More
June 20, 2022

Charity Golf Day 2022

Sign up for Silver Lining's charity golf day in aid of Naomi House! Click here to find out more about the day
Learn More
June 7, 2022

Introducing our new website!

Our new, fresh shiny website is now live, we have made some fabulous updates, and given it a make over, check it out today!
Learn More

Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
September 7, 2022

Gamma Ball Rally 2022

Crossing borders to partake in the Gamma Ball Rally, find out more about the event here!
Learn More

Let's work together

Your IT support needs to be a priority. Chat to one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.
03456 83 1111
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ

Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
© Silver Lining Convergence Ltd
Registered Company Number: 06212357
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram