Contact Centre Solutions

Contact centres are often the first impression your all-important customers get of your business. Therefore, having the right tools to provide stellar customer service is critical. That’s where we come in.

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Contact Centre Solutions

We can help you enhance agent and supervisor productivity, enabling customer requests to be handled quickly and efficiently. This frees up your management team to focus on business improvement.

With our solutions you can simplify your call centre operations through the use of technologies that seamlessly integrate with your existing IT infrastructure and deploy them reliably across multiple locations.

How will our Contact Centre solutions help?

Omnichannel

Omnichannel involves the integration and orchestration of channels. Engaging across all the channels someone chooses to use is often more efficient than using single channels in isolation.
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Workforce Optimisation

Our contact centre services provide everything you need to maximise team performance, increase profitability, ensure superior customer service and improve efficiency now and in the future.
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Workforce Management

Whether you are a single user, SME or a large corporation, we can provide you with a competitive tariff, mobile broadband, and the latest handset from the best suppliers.
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Collaboration

Being able to communicate across the globe is increasingly more important. We offer fast, reliable conferencing options to help you stay connected to the employees and customers that keep your business moving. This includes video and audio conference calling options.
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SIP

From single lines to multi-site installation, we have a range of solutions to suit your individual requirements. ISDN, PSTN, IP Direct, Local Loop Unbundling and SIP Trunks are just a few of the solutions we provide to maximise your communications.
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Inbound

Let us set you up for success with our bespoke inbound call control options. From call queuing and hold music solutions to our efficient and reliable auto attendant, we offer everything you need to elevate your customers’ experience.
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Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
May 6, 2022

Forward Thinking with Lawcomm

Our latest thought-provoking interview with Bill Dhariwal from Lawcomm Solicitors about the future of the professional practice.
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May 6, 2022

Forward Thinking with Ellis Jones

Our latest thought-provoking interview with Nigel Smith from Ellis Jones Solicitors about the future of the professional practice.
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April 26, 2022

Silver Lining's Easter Wonderland 2022

At the beginning of April we held our annual Easter Fete on behalf of Naomi House & Jacks Place full of fun games and chocolate.
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February 7, 2022

Future-proofing your remote working payment strategy

There has been an enormous shift in employees working remotely, nowadays businesses are forced to evolve or fail.
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Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
September 6, 2022

Basingstoke B2B Expo 2022

Register for the Basingstoke B2B Expo, and come and see us on stand 11!
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Let's work together

Your IT support needs to be a priority. Chat to one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.
03456 83 1111
info@silver-lining.com
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ

Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
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© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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