Protect Sensitive Data with Our Reliable PCI Compliance Solutions.

Our innovative process works seamlessly, with no need to pause, suppress, or manipulate voice recordings, keeping call conversations uninterrupted. With our committed efforts to protecting sensitive information, you can trust that we take PCI compliance seriously and promise to deliver an excellent service that prioritises confidentiality and security.

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What is PCI-DSS?

All businesses must prioritise following the PCI DSS when taking card payments over the phone or online. Protecting cardholder data is necessary for legal compliance and to gain customer trust and credibility.

At Silver Lining, we aim to provide businesses with a secure and reliable PCI-DSS solution from 3 different payment methods allowing you to offer maximum flexibility to your valued customers. We have you covered, whether online payments, phone payments, or a combination of both.

Frequently Asked Questions

Explore Our PCI Solutions

We pride ourselves on providing professional, informative, and persuasive IT and telecoms solutions that meet your specific needs. With our expert knowledge and cutting-edge technology, we ensure that your business remains secure and compliant with PCI standards.

IVR Payment

Our IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.

IVR Payment

Digital Payment

Secure, PCI-DSS compliant payment options via digital engagement channels such as webchat, WhatsApp, social media, email and SMS.

Digital Payment

Agent Assistance

Our PCI-DSS solution integrates with the call flow and at the point of payment, intercept any keypad tones or speech from the customer allowing for secure payments.

Agent Assistance

Get your PCI-DSS solution free for a year*

Take advantage of our latest exclusive offer and get our pci-dss solution completely free for a year*! With our top-of-the-line solution, you can keep your business safe 24/7 and avoid costly noncompliance fines. Don't miss out on this incredible opportunity, sign up today for your free year of pci-dss compliance protection!

*with a 60 month contract

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Silver Lining's PCI compliance solution is the best choice for your business for several reasons.

Bring Your Own & Save

Save on startup cost by using your own SIP & hosted telephony, our appliance integrates with existing lines and software.

Easy Scalability

Add or remove SIP channels with ease without interrupting day to day business, your bill will be adjusted accordingly.

Simple Cost Model

We have a simple licence cost model, pay monthly per SIP channle with ZERO transaction fees or hidden call charges.

No Interruptions

Does not switch telecoms traffic, removing inter operability challenges for your agent/customers.

Level 1 PCI-DSS Certified

Get secure, compliant PCI DSS card payments by call, email, webchat, SMS, instant messaging or social media.

Competitive Setup Cost

Get a secure PCI DSS compliant solution in place while paying competitive setup up costs verses other providers.

Two Deployment Options

Multiple and Simple deployment options available to you which can be setup within a 24 hour period.

No 3rd Party Fees

Doesn’t incur 3rd party charges to use the system from your existing services such as Gamma Horizon.

Ongoing Service

Regular reviews with our account managers will ensure our service is still meeting your business requirements .

Your guide to unwrapping PCI compliance

This free guide will help you understand the world of PCI compliance and how it can help secure your clients card payments without having to pause, suppress or manupulate voice recordings.

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Frequently asked questions

Can't find the answer you're looking for? Reach out to out customer support team.

0345 313 11 11 info@silver-lining.com

To whom does PCI apply?

PCI applies to ALL organizations or merchants, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.

Where can I find the PCI Data Security Standards (PCI-DSS)?

The Standard can be found on the PCI Security Standards Council’s Website; click here to visit them.

What are the PCI compliance deadlines?

All merchant that stores, processes or transmits cardholder data must be compliant now. However, as a Level 4 merchant, you will have to refer to your merchant bank for their specific validation requirements and deadlines. All deadline enforcement will come from your merchant bank.

What are the PCI compliance ‘levels’ and how are they determined?

All merchants will fall into one of the four merchant levels based on Visa transaction volume over a 12-month period. Transaction volume is based on the aggregate number of Visa transactions (inclusive of credit, debit and prepaid) from a merchant Doing Business As (‘DBA’).

In cases where a merchant corporation has more than one DBA, Visa acquirers must consider the aggregate volume of transactions stored, processed or transmitted by the corporate entity to determine the validation level. If data is not aggregated, such that the corporate entity does not store, process or transmit cardholder data on behalf of multiple DBAs, acquirers will continue to consider the DBA’s individual transaction volume to determine the validation level.

My business has multiple locations, is each location required to validate PCI Compliance?

If your business locations process under the same Tax ID, then typically you are only required to validate once annually for all locations. And, submit quarterly passing network scans by an PCI SSC Approved Scanning Vendor (ASV), if applicable.

Are debit card transactions in scope for PCI?

In-scope cards include any debit, credit, and pre-paid cards branded with one of the five card association/brand logos that participate in the PCI SSC: American Express, Discover, JCB, MasterCard, and Visa International.

Am I PCI compliant if I have an SSL certificate?

No. SSL certificates do not secure a Web server from malicious attacks or intrusions. High assurance SSL certificates provide the first tier of customer security and reassurance such as the below, but there are other steps to achieve PCI Compliance.

What are the penalties for Non Compliance?

The payment brands may, at their discretion, fine a high fee for PCI compliance violations. The banks will most likely pass this fine on downstream till it eventually hits the merchant. Furthermore, the bank will also most likely either terminate your relationship or increase transaction fees. Penalties are not openly discussed nor widely publicised, but they can be catastrophic to a small business.

What is defined as ‘cardholder data’?

Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, etc. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.

Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre

Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre

Events

25 April 2024

Charity Golf Day 2024 In Support Of Naomi House & Jacksplace

Sign up for Silver Lining's charity golf day in aid of Naomi House! Click here to find out more about the day.

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Let's work together

Your PCI Compliance solution needs to be a priority. Chat with one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.

03456 83 1111

info@silver-lining.com

The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ

Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.