A contact centre is only as good as its staff. Invest in this critical resource with our state-of-the-art contact centre management software.
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Our contact centre workforce management solutions let organisations capture and analyse every customer interaction, which enables better coaching and growth opportunities for employees. This comprehensive data snapshot can be utilised for voice, video or text-based contact centres.
This is possible through more than just recording conversations across all your communication channels. We also offer accurate, real-time, transcription for voice and video into text, which can be delivered along with the recording to any device.
By tracking employee interactions, companies can identify areas where improvement is needed. Additionally, screen recordings provide valuable insights into user experience issues.
These boards provide employees and employers with accessible, real-time data that can be used to improve performance and identify issues early on.
Help to keep employees on track and improve communication and organization within your company. By using these tools, you can ensure that your employees are productive and happy.
Speech analytics can help managers more effectively motivate and mentor employees. This will help them communicate more effectively and achieve higher levels of productivity.
