Inbound Call Management

You may have the best trained inbound contact staff in the world, but the customer service experience can start long before someone reaches your staff. That’s where inbound management comes in.

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What is Inbound Call Management?

Inbound call management refers to anything that helps handle calls when they first come in. This can be anything from hold music to helping route calls to the appropriate destination more efficiently.

Our inbound call centre software offers a reliable auto-attendant, efficient call queuing, and so much more!

What are the benefits of Inbound Call Management?

Better Customer Service

Excellent customer service is always our top priority. We want to make sure that all of our customers are satisfied.

Simplified Call Redirection

When your phone lines are busy, our software will connect your customers to the next available representative.

Customer Experience

To create a positive experience , we focus on creating seamless experiences across all of your touchpoints .

In-Depth Reporting

Reports that give you the insights to keep track of your performance and identify areas that need improvement.

Number Ranges

Call management gives you the ability to provide all number ranges such as 0800, 0845 & 0300 just to name a few.

CONTACT US

Speak to our experts about inbound call management

Book your free consultation

How will our Inbound Call Management solutions help?

At Silver Lining, we offer inbound call centre solutions to suit all businesses.  You may have the best trained inbound contact staff in the world, but the customer service experience can start long before someone reaches them. That’s where inbound call management comes in.

Today more than ever, customers expect a smooth, easy experience whenever they contact you.
Having reliable inbound call centre software can be the best step towards setting your contact centre staff up for success.

Silver Lining offers a range of inbound call management services to help both your customers and staff make every touchpoint a positive experience.

Available

Our inbound call management solutions have a 99.9% uptime guarantee, with financially backed SLAs, delivered via a secure, resilient infrastructure: 24 hours, 7 days a week, 365 days a year.

Interconnected

Our inbound call centre services have multiple data centre interconnects to the following providers:

Gamma, TalkTalk Business, Colt, Virgin Media Business, BT, AWS & Azure.

Secure

The sophisticated network tools and industry-standard ISO/ITIL best practices used by our inbound call management services ensure networks are updated, monitored and secure at all times.

Bespoke

Our consultants work with you to understand your business and produce a tailored, cost-effective, future-proofed inbound call management solution customised to your individual needs.

Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
September 30, 2022

Call & Contact Centre Expo 2022

Come and see the Silver Lining team at the Call & Contact Centre Expo 2022!
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Important Information Regarding Bank Holiday

Along with the rest of the nation, we send our deepest condolences to the Royal Family.
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September 7, 2022

Hampshire Business Show 2022

Register for your free ticket to the Hampshire Business Show today!
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September 7, 2022

Gamma Ball Rally 2022

Crossing borders to partake in the Gamma Ball Rally, find out more about the event here!
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Latests news & insights

Take a look at the latest news, insights, materials & content from our resource centre
September 30, 2022

Call & Contact Centre Expo 2022

Come and see the Silver Lining team at the Call & Contact Centre Expo 2022!
Learn More
1 2 3 33

Let's work together

Your IT support needs to be a priority. Chat to one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.
03456 83 1111
info@silver-lining.com
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ

Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
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© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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