PCI-DSS Compliance

What is PCI-DSS?

Payment Card Industry Data Security Standards (PCI-DSS) is an internationally recognised set of technical and operational requirements designed to protect cardholder data. Our PCI-DSS solutions are designed to uphold this standard.

The payment card industry consists of all the organisations which store, process, and transmit cardholder data, most notably for debit cards and credit cards. The security standards are developed by the PCI-SSC which develops the PCI-DSS’s used throughout the industry.

What are the benefits of PCI-DSS solutions?

  • BYO - Bring your own SIP & Hosted Telephony (No migration required)
  • Flexible - Compatible with 3rd party systems
  • Payment Gateways, CRM & Accountancy Software
  • Simple - Licence cost model with ZERO transaction fees or calls charges
  • No On-site - Equipment required
  • Low - Setup Costs
  • Two deployment options: Multiple and Simple
  • Does not switch telecoms traffic, removing interoperability challenges
  • Doesn’t incur 3rd party charges to use the system
  • Level 1 PCI DSS Certified
Request a PCI demo today.

PCI Compliance Unwrapped

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UK consumers are willing to spend, on average, 15% more with companies that have a history of positive customer service experience.
PCI-DSS is short for Payment Card Industry Data Security Standards. They are the standards all businesses must legally meet to protect customer’s payment card data.
We employ RevoPCI, a PCI-DSS data security solution at Silver Lining that ensures PCI compliance for all voice transactions. It also protects businesses from fraud by ensuring no card information is ever seen or heard by the agent/call recipient. This is achieved without any need to pause, suppress or manipulate voice recordings.

When a business isn’t covered by a comprehensive PCI compliance solution, it can lead to the breach or theft of cardholder data. This can affect the entire payment card ecosystem. Customers can suddenly lose trust in merchants or financial institutions, and their credit can be negatively affected; there is enormous personal fallout. Merchants and financial institutions, meanwhile, can lose credibility (and in turn, business) and be subject to numerous financial liabilities.

Our PCI compliance solutions protect your voice transactions and protect your business from fraud; we ensure no card information is ever seen or heard by the call recipient. This is achieved without interruption to the phone conversation and without any need to pause, suppress or manipulate voice recordings.

This technique delivers cost savings by reducing the number of PCI controls required and simplifying auditing and management. Find out more about our PCI-DSS solutions below.

PCI-DSS Compliance Infographic

Get the vital statistics about PCI-DSS and how it affects your business.

PCI DSS Frequently Asked Questions

We have put together a list of frequently asked questions to help you understand PCI DSS.

How does PCI affect your business?

There are a variety of PCI compliance solutions companies can use to avoid problems. 

How will our PCI-DSS solutions help? 

RevoPCI ensures PCI-DSS compliance for all voice, link, SMS, webchat and social media transactions. It protects businesses from fraud by ensuring no card information is ever seen or heard by the agent/call recipient. This is achieved very simply and without interruption to the phone conversation or call recording, i.e. without any need to pause, suppress, or manipulate voice recordings.
A Level 1 PCI-DSS certified platform, the RevoPCI solution is agnostic so does not require the organisation to change telecoms supplier, enabling significant cost savings and avoiding major upheaval. With no equipment required on-site, our preferred PCI-DSS solution completely de-scopes the organisation and contact centre from storing or transmitting cardholder data.

Agent Assistance

Our PCI-DSS solution integrates with the call flow and at the point of payment, intercept any keypad tones or speech from the customer. 

Digital Payments

Secure, PCI-DSS compliant payment options via digital engagement channels such as webchat, WhatsApp, social media, email and SMS. 

IVR Payment Solution

Our IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.

Rapid Remote Solution

Give your organisation the ability to securely handle customer credit and debit card payments while complying with PCI-DSS rules.
  • Reduce or de-scope your environment in as little as 5 days
  • Total resilience and assured DR protection
  • Uninterrupted agent/customer interaction & call recording
  • Proactive support to suit you, including 24/7 help-desk
© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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