Silver Lining PCI Digital Payments solutions enable compliance for all omnichannel transactions, including SMS and webchat. This is fully integrated with existing CRM.
Contact UsOur digital payment solution enables a streamlined journey for the agent and your customer, revolutionising the way payments are made.
Your agent can take omnichannel payments seamlessly across multiple channels such as SMS, Webchat, email or social media. This allows customers to experience flexible digital payment methods to suit their needs.
By sending out the payment link to the customer's preferred channel, your agent can follow the customer journey in real-time, ensuring that they can assist the customer every step of the way and that there is no drop-off, making for an excellent customer and agent experience.
Our system is designed to ensure Payment Card Industry (PCI) compliance for all transactions, regardless of whether they occur via Interactive Voice Response (IVR), SMS, or webchat.
This provides a secure environment for these transactions and effectively reduces your compliance scope, making it easier to meet regulatory requirements
By the point the customer is ready to pay, the customer is already in contact with the agent on a digital platform. For example, they may be messaging the agent via webchat and therefore will wish to make that payment via that channel.
When they are ready to complete the purchase, a payment link is generated, making it convenient and easy to complete the transaction.
After obtaining the customer's information, the agent will proceed to enter the details into the system.
Subsequently, a delivery link will be sent to the customer, allowing them to conveniently provide their information through the provided secure link. No sensitive data will be seen by the agent or stored within your business storage.
You will then receive a notification to alert you to the outcome of the digital payment to whether it was successful or not.
This can be automatically sent to the customer to give them peace of mind that the transaction has taken place.
With Silver Linings Digital Payments PCI Solution be able to stay compliant throughout every customer transaction.
Data write-back capabilities.
Notifications of receipt of payment.
Reduce the scope of PCI DSS - payment success increased.
Efficient transactions.
Integration with existing CRM.
We pride ourselves on providing professional, informative, and persuasive IT and telecoms solutions that meet your specific needs. With our expert knowledge and cutting-edge technology, we ensure that your business remains secure and compliant with PCI standards.
Our IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.
Learn MoreOur PCI-DSS solution integrates with the call flow and at the point of payment, intercept any keypad tones or speech from the customer.
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