Understanding the new telephony system that will replace PSTN by December 2025 is essential because of the upcoming switch-off. BT Openreach is replacing copper wire lines with IP lines to transform communication to allow for seamless communication between your business and your customers.
This blog will explain VoIP and the advantages of switching to the new digital era of communication.
Voice over Internet Protocol technology allows you to make and receive phone calls over a data line using a broadband or internet connection. The great thing about a VoIP phone system is that you are not bound to your desk, as you can call using any device as long as you have the app installed.
Other names for it include Virtual telephony, cloud-based phone systems, and more that you may know.
Many advantages to using VoIP outweigh using a traditional landline or phone system.
With an internet connection, employees can make and receive calls from anywhere, anytime. This allows your workforce to work remotely, allowing for increased.
You are able to easily add or remove phone lines as and when needed. This offers added flexibility as a business can adapt and change as your industry evolves.
Voice quality is noticeably better than traditional lines as it is not muffled or fuzzy, making a more professional call occur.
VoIP offers advanced features such as video calls, SMS, voicemail-to-email transcription, call forwarding, and more, enhancing communication capabilities.
You can integrate VoIP with other software like CRM systems to allow seamless communication across your business and clients. This speeds up productivity because if a customer phones, their information can be pulled up automatically, saving time.
By using VoIP, be able to utilise the number of available cloud-based features to enhance your communication.
Utilise your phone systems to record phone calls between customers and employees seamlessly. Doing so means that it will highlight, when listened back to, areas of improvement. You don't need extra equipment because it is already integrated into the telephony system.
Having HD voice increases the sound quality of your phone calls, meaning being asked to repeat yourself should be limited. On average, VoIP technology makes phone calls sound significantly clearer than a standard phone call.
Many systems also come equipped or compatible with noise-cancelling headphones, meaning that sound quality is increased again and not dependent on how far the call travels, even if it is long.
An auto attendant is a VoIP feature that answers and directs calls to the necessary extension. You can also forward calls to your voicemail or elsewhere outside of business hours. It is also a great way to come across as a professional organisation by having separate call directs for different departments.
Security is always at the forefront of any business owner's mind, so VoIP technology has this as a top priority. IP technology has built-in security to stop hackers from listening to your conversations even when the data packets travel through the internet. This makes eavesdropping near impossible.
Utilising VoIP technology can be a great game changer regarding productivity, efficiency and costs. With the PSTN switch-off not being too far away, it is best to understand the telephony system beforehand to gain more of an advantage over other businesses that may fall behind the cut-off date.
Here at Silver Lining we can help you and your business make the switch today. If you would like to find out more about VoIP or the Switch off please check out the following resources below. You can also Call us on 0345 313 1111 or email us at info@silver-lining.com
