RESPONSIVE AND RELIABLE SUPPORT WHEN YOU NEED IT MOST

Business Continuity Management Support

As a business, we pride ourselves on our levels of support and customer satisfaction. We structure ourselves to ensure our customers satisfaction is at the forefront of our business. Our highly skilled and experienced account managers create a business continuity management plan with you to ensure all parties are clear about the levels of support you can expect to receive.

This is then backed up with proactive management and expert help-desk support. Our on-going support enhances your own internal support functions and helps ease the burden on your team, allowing them to focus on their own roles.

Call: 0344 372 11 21 Email: support@silver-lining.com

What are the benefits of Silver Lining support?

We believe it is fundamental that you have access to reliable support when you need it most.

We have a range of different support options available to suit your individual requirements. Whether you are looking to pay as you go, pay monthly or a fixed price basis, we want to ensure you have the right support solution available.

We can also design levels of support to suit the exact needs of your business; from large business enterprises right down to smaller teams of 3 or 4 employees.

Our business continuity management support service provides:

  • Engineer call-outs: If faults can’t be resolved remotely, we can despatch an on-premise IT engineer ASAP.
  • 24/7/365 coverage: Whatever the time of day or night, your business continuity management plan means your customers will be fully supported.
  • Helpdesk facility: Dedicated direct dial line. It’s like having an in-house professional for a fraction of the cost!
  • Online support portal: Which allows our customers to log and track faults. Faults can be logged with our virtual IT team via telephone, web or email
Along with supporting our customers another key area for clients is an ability to offer both service level guarantees and recourse should they not be met.

Outside of our standard service level agreements, (SLA’s) bespoke options are available where the project requires it. All of our SLA arrangements are managed by our business continuity management support desk, who are most likely already working on them thanks to our proactive monitoring suite.

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© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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