Our business continuity management support service provides:
- Engineer call-outs: If faults can’t be resolved remotely, we can despatch an on-premise IT engineer ASAP.
- 24/7/365 coverage: Whatever the time of day or night, your business continuity management plan means your customers will be fully supported.
- Helpdesk facility: Dedicated direct dial line. It’s like having an in-house professional for a fraction of the cost!
- Online support portal: Which allows our customers to log and track faults. Faults can be logged with our virtual IT team via telephone, web or email
Along with supporting our customers another key area for clients is an ability to offer both service level guarantees and recourse should they not be met.
Outside of our standard service level agreements, (SLA’s) bespoke options are available where the project requires it. All of our SLA arrangements are managed by our business continuity management support desk, who are most likely already working on them thanks to our proactive monitoring suite.