At Silver Lining we do everything we can to make sure you receive the best possible service. However, sometimes we don’t get things right. When this happens please let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right.
Whichever way you contact us we’ll start investigating straight away. In order to do this effectively, we will need the following information;
✪ Your name
✪ A contact number and email
✪ A summary of the issue with as much detail as possible
✪ A copy of any emails/letters that relate to the complaint
