Protect Sensitive Data with Our Reliable PCI Compliance Solutions.

Our innovative process works seamlessly, with no need to pause, suppress, or manipulate voice recordings, keeping call conversations uninterrupted. With our committed efforts to protecting sensitive information, you can trust that we take PCI compliance seriously and promise to deliver an excellent service that prioritizes confidentiality and security.

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What is PCI-DSS? 

Payment Card Industry Data Security Standards (PCI-DSS) are a vital set of technical and operational requirements recognised globally for safeguarding cardholder data. 

At Silver Lining, we offer an effective and reliable PCI-DSS solution designed to keep your sensitive data secure and uphold these stringent standards. We understand the complexities of the payment card industry and the importance of adhering to PCI-SSC's standards in all aspects of our operations.

Frequently Asked Questions

Silver Lining's PCI compliance solution is the best choice for your business for several reasons.

Bring Your Own & Save

Save on startup cost by using your own SIP & hosted telephony, our appliance integrates with existing lines and software.

Easy Scalability

Add or remove SIP channles with ease without interupting day to day business, your bill will be adjusted accordingly. 

Simple Cost Model

We have a simple licence cost model, pay monthly per SIP channle with ZERO transaction fees or hidden call charges.

No Interruptions

Does not switch telecoms traffic, removing interoperability challenges for your agent/customers.

Level 1 PCI-DSS Certified

Get secure, compliant PCI DSS card payments by call, email, webchat, SMS, instant messaging or social media.

Competitive Setup Cost

Get a secure PCI DSS compliant solution in place while paying competitive setup up costs verses other providers.

Two Deployment Options

Multiple and Simple deployment options available to you which can be setup within a 24 hour period.

No 3rd Party Fees

Doesn’t incur 3rd party charges to use the system from your existing services such as Gamma Horizon.

Ongoing Service

Regular reviews with our account managers will ensure our service is still meeting your business requirements .

Get your PCI-DSS solution free for a year*

Take advantage of our latest exclusive offer and get our pci-dss solution completely free for a year*! With our top-of-the-line solution, you can keep your business safe 24/7 and avoid costly noncompliance fines. Don't miss out on this incredible opportunity, sign up today for your free year of pci-dss compliance protection!

*with a 60 month contract
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How does it work?

How will our PCI-DSS solutions help?

Silver Lining takes PCI-DSS compliance seriously by offering reliable solutions for protecting businesses from fraud during voice, link, SMS, webchat, and social media transactions. Our innovative technology works seamlessly by keeping all card information confidential and never seen or heard by the agent or call recipient. 
With an uninterrupted phone conversation or call recording process, there is no need to pause, suppress, or manipulate voice recordings to maintain a secure environment. As we are a Level 1 PCI-DSS Certified organisation you can ensure your business complies with PCI-DSS regulations without any customer service disruptions.

Agent Assistance

Our PCI-DSS solution integrates with the call flow and at the point of payment, intercept any keypad tones or speech from the customer.

Digital Payments

Secure, PCI-DSS compliant payment options via digital engagement channels such as webchat, WhatsApp, social media, email and SMS.

IVR Payment Solution

Our IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.

No Interruptions

Give your business the ability to securely handle customer credit and debit card payments while complying with PCI-DSS rules.

Your guide to unwrapping PCI compliance

This free guide will help you understand the world of PCI compliance and how it can help secure your clients card payments without having to pause, suppress or manupulate voice recordings.
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Organisation scope before our solution:

Data from the customer enters the business and has multiple touchpoints into the industry, as you can see from this diagram:

Organisation scope after our solution:

Data from the customer is now captured in the PCI appliance in our cloud, and their business is de-scoped from a majority of checks/controls:

Frequently asked questions

Can't find the answer you're looking for? Reach out to out customer support team.
0345 313 11
PCI applies to ALL organizations or merchants, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.
All merchant that stores, processes or transmits cardholder data must be compliant now. However, as a Level 4 merchant, you will have to refer to your merchant bank for their specific validation requirements and deadlines. All deadline enforcement will come from your merchant bank.
All merchants will fall into one of the four merchant levels based on Visa transaction volume over a 12-month period. Transaction volume is based on the aggregate number of Visa transactions (inclusive of credit, debit and prepaid) from a merchant Doing Business As (‘DBA’). 

In cases where a merchant corporation has more than one DBA, Visa acquirers must consider the aggregate volume of transactions stored, processed or transmitted by the corporate entity to determine the validation level. If data is not aggregated, such that the corporate entity does not store, process or transmit cardholder data on behalf of multiple DBAs, acquirers will continue to consider the DBA’s individual transaction volume to determine the validation level.
If your business locations process under the same Tax ID, then typically you are only required to validate once annually for all locations. And, submit quarterly passing network scans by an PCI SSC Approved Scanning Vendor (ASV), if applicable.
In-scope cards include any debit, credit, and pre-paid cards branded with one of the five card association/brand logos that participate in the PCI SSC: ­ American Express, Discover, JCB, MasterCard, and Visa International.
No. SSL certificates do not secure a Web server from malicious attacks or intrusions. High assurance SSL certificates provide the first tier of customer security and reassurance such as the below, but there are other steps to achieve PCI Compliance.
The payment brands may, at their discretion, fine i high fee for PCI compliance violations. The banks will most likely pass this fine on downstream till it eventually hits the merchant. Furthermore, the bank will also most likely either terminate your relationship or increase transaction fees. Penalties are not openly discussed nor widely publicised, but they can be catastrophic to a small business.
Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, social security number, etc. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.

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Let's work together

Your PCI Compliance solution needs to be a priority. Chat with one of our experts today and join the businesses already benefitting from our IT support desk that helps businesses thrive.
03456 83 1111
The Granary, Whiteley Lane, Fareham,
Hampshire, PO15 6RQ
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Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
© Silver Lining Convergence Ltd
Registered Company Number: 06212357
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