PCI Compliance Solutions

Our PCI compliance solutions protect your voice transactions and protect your business from fraud; we ensure no card information is ever seen or heard by the call recipient. This is achieved without interruption to the phone conversation and without any need to pause, suppress or manipulate voice recordings.

Get PCI Compliant

What is PCI-DSS? 

Payment Card Industry Data Security Standards (PCI-DSS) is an internationally recognised set of technical and operational requirements designed to protect cardholder data. Our PCI-DSS solutions are designed to uphold this standard.

The payment card industry consists of all the organisations which store, process, and transmit cardholder data, most notably for debit cards and credit cards. The security standards are developed by the PCI-SSC which develops the PCI-DSS’s used throughout the industry.

Frequently Asked Questions

Top reasons to use the Silver Lining PCI compliance solution

Bring your own SIP & Hosted Telephony, our appliance integrates with existing lines and systems.

Bring Your Own & Save

Save on startup cost by using your own SIP & hosted telephony, our appliance integrates with existing lines and software.

Easy Scalability

Add or remove SIP channles with ease without interupting day to day business, your bill will be adjusted accordingly. 

Simple Cost Model

We have a simple licence cost model, pay monthly per SIP channle with ZERO transaction fees or hidden call charges.

No Interruptions

Does not switch telecoms traffic, removing interoperability challenges for your agent/customers.

Level 1 PCI-DSS Certified

Get secure, compliant PCI DSS card payments by call, email, webchat, SMS, instant messaging or social media.

Competitive Setup Cost

Get a secure PCI DSS compliant solution in place while paying competitive setup up costs verses other providers.

Two Deployment Options

Multiple and Simple deployment options available to you which can be setup within a 24 hour period.

No 3rd Party Fees

Doesn’t incur 3rd party charges to use the system from your existing services such as Gamma Horizon.

Ongoing Service

Regular reviews with our account managers will ensure our service is still meeting your business requirements .


Get your PCI-DSS solution free for a year when you take out a 60 month contract with us!

Book your free consultation

How does it work?

How will our PCI-DSS solutions help?

RevoPCI ensures PCI-DSS compliance for all voice, link, SMS, webchat and social media transactions. It protects businesses from fraud by ensuring no card information is ever seen or heard by the agent/call recipient. This is achieved very simply and without interruption to the phone conversation or call recording, i.e. without any need to pause, suppress, or manipulate voice recordings.
A Level 1 PCI-DSS certified platform, the RevoPCI solution is agnostic so does not require the organisation to change telecoms supplier, enabling significant cost savings and avoiding major upheaval. With no equipment required on-site, our preferred PCI-DSS solution completely de-scopes the organisation and contact centre from storing or transmitting cardholder data.


Our PCI-DSS solution integrates with the call flow and at the point of payment, intercept any keypad tones or speech from the customer.


Secure, PCI-DSS compliant payment options via digital engagement channels such as webchat, WhatsApp, social media, email and SMS.

IVR Payment

Our IVR Payments solution empowers your customers to make payments 24/7 without speaking with an agent or accessing your website.


Give your business the ability to securely handle customer credit and debit card payments while complying with PCI-DSS rules.

Your guide to unwrapping PCI compliance

This free guide will help you understand the world of PCI compliance and how it can help secure your clients card payments without having to pause, suppress or manupulate voice recordings.
Download Guide

Organisation scope before our solution:

Data from the customer enters the business and has multiple touchpoints into the industry, as you can see from this diagram:

Organisation scope after our solution:

Data from the customer is now captured in the PCI appliance in our cloud, and their business is de-scoped from a majority of checks/controls:

Frequently asked questions

Can't find the answer you're looking for? Reach out to out customer support team.
0345 313 11 11info@silver-lining.com
PCI applies to ALL organizations or merchants, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.
All merchant that stores, processes or transmits cardholder data must be compliant now. However, as a Level 4 merchant, you will have to refer to your merchant bank for their specific validation requirements and deadlines. All deadline enforcement will come from your merchant bank.
All merchants will fall into one of the four merchant levels based on Visa transaction volume over a 12-month period. Transaction volume is based on the aggregate number of Visa transactions (inclusive of credit, debit and prepaid) from a merchant Doing Business As (‘DBA’). In cases where a merchant corporation has more than one DBA, Visa acquirers must consider the aggregate volume of transactions stored, processed or transmitted by the corporate entity to determine the validation level. If data is not aggregated, such that the corporate entity does not store, process or transmit cardholder data on behalf of multiple DBAs, acquirers will continue to consider the DBA’s individual transaction volume to determine the validation level.
If your business locations process under the same Tax ID, then typically you are only required to validate once annually for all locations. And, submit quarterly passing network scans by an PCI SSC Approved Scanning Vendor (ASV), if applicable.
In-scope cards include any debit, credit, and pre-paid cards branded with one of the five card association/brand logos that participate in the PCI SSC: ­ American Express, Discover, JCB, MasterCard, and Visa International.
No. SSL certificates do not secure a Web server from malicious attacks or intrusions. High assurance SSL certificates provide the first tier of customer security and reassurance such as the below, but there are other steps to achieve PCI Compliance.
The payment brands may, at their discretion, fine an acquiring bank $5,000 to $100,000 per month for PCI compliance violations. The banks will most likely pass this fine on downstream till it eventually hits the merchant. Furthermore, the bank will also most likely either terminate your relationship or increase transaction fees. Penalties are not openly discussed nor widely publicized, but they can be catastrophic to a small business.
Cardholder data is any personally identifiable data associated with a cardholder. This could be an account number, expiration date, name, address, social security number, etc. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data.

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Certifications & Industry Compliance

We are proud to present a list of our certifications which each and every one of the Silver Lining family uphold and work to. They are a testament to the hard work and dedication our team put in to their work and the values we have as a business.
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